Privacy Policy

Effective Date: November 26, 2025

3G Water Technologies — Empowering communities through innovation and sustainability.

3G Water Technologies ("we", "our", or "us") is committed to protecting the privacy of the people and organizations that interact with our website, services, products and applications (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding that information.

1. Information We Collect

We collect information in order to provide, improve and personalize our Services. Types of information we collect include:

• Contact information: name, company name, email address, phone number, mailing address you provide when contacting us, requesting quotes, or creating an account.
• Account & transaction data: login credentials, billing and payment details, order history, invoices and other transactional records.
• Device & usage data: IP address, browser type, operating system, pages visited, referring/exit pages, access times, and other analytics collected through cookies, web beacons and similar technologies.
• Communications: correspondence between you and us (email, phone, chat transcripts) and forms you submit (support requests, feedback).
• Technical & performance data: data about system performance and errors to help diagnose and fix issues and improve product reliability.
• Optional information: any other information you voluntarily provide (e.g., marketing preferences, project requirements).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain and improve our Services.
• To process transactions, invoices and payment, and to communicate about orders and accounts.
• To respond to requests, questions, and support inquiries.
• To send technical notices, updates, security alerts and administrative messages.
• To send marketing communications where you have consented or where permitted by law. You may opt out at any time.
• To monitor and analyze trends, usage and activities to protect, secure and optimize our Services.
• To comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing (if you are in the EEA)

If you are in the European Economic Area (EEA), we process personal data on one or more of the following bases:

• To perform our contract with you.
• To comply with legal obligations to which we are subject.
• Where we have a legitimate interest (for example, to operate and secure the Services, prevent fraud, and improve our products).
• With your consent (for example, marketing emails where required by applicable law).

4. Cookies & Similar Technologies

We and our service providers use cookies, local storage, and similar technologies to collect information about your interactions with our Services. These technologies help us remember preferences, perform analytics, and serve relevant content.

You can usually manage cookies using your browser settings. Blocking certain cookies may impact functionality of the Services.

5. Sharing & Disclosure

We may share personal information with:

• Service providers: companies that provide services on our behalf (payment processors, hosting providers, analytics, CRM, email delivery).
• Business partners: when you request or purchase third-party products or integrations through us.
• Legal and safety: when required by law, to respond to legal process, enforce our terms, or to protect rights, property or safety.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of company assets, or bankruptcy—users will be notified of changes in ownership and choices for their information where required.

We do not sell your personal information for money. If you are in a jurisdiction (such as certain states in the U.S.) with special rights about the sale of personal data, this statement does not affect those rights. See "Your Rights" below.

6. International Transfers

Because we operate globally, your personal data may be transferred to, stored, and processed in countries other than your country of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure an adequate level of protection for your personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, regulatory, tax or accounting requirements, and to resolve disputes. Retention periods vary depending on the type of data and the context in which it was collected.

8. Security

We use administrative, technical and physical safeguards designed to protect your information. While we implement industry-standard measures to protect data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Subject to local law, you may have rights regarding your personal information, including rights to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Receive a copy of your data in a machine-readable format (data portability).
• Lodge a complaint with a supervisory authority if you believe we have mishandled your personal data.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on requests.

10. Children's Privacy

Our Services are not directed to children under 16 (or a higher age limit where required). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us to request deletion.

11. Third-Party Links

Our Services may include links to third-party websites, tools and services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third party you interact with.

12. Marketing

If you opt in to receive marketing communications, we may contact you with relevant news, product updates, offers or events. You can opt out of marketing communications at any time by following the unsubscribe link in such communications or by contacting us directly.

13. California Privacy Rights (CCPA/CPRA) — Residents of California

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request disclosure of categories of personal information collected, purposes for which it was used, categories of third parties with whom it was shared, and the right to request deletion or to opt-out of certain sales/sharing. To submit a request, contact us at the address below. We will verify requests in accordance with applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website with a revised effective date and, where appropriate, provide additional notice (for example, via email).